Privacy Policy

Last updated: September 4, 2026

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At TANTUKA GLOBAL LLP (“Tantuka”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit or use tantuka.com, contact us, submit an enquiry, request a custom rug, purchase our products, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

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Depending on how you interact with our website, we may collect information such as:

• Your name

• Email address

• Telephone or WhatsApp number

• Billing and shipping address, where applicable

• Information you provide through contact or enquiry forms

• Product and order details

• Custom rug requirements, including size, material, colour, design, and other specifications

• Images, design references, measurements, or other information you voluntarily provide for custom orders

• Information contained in communications between you and Tantuka

• Information you provide when requesting a quotation or discussing a project

• Technical information such as IP address, browser type, device type, operating system, and website usage information, where collected through our website or associated technologies

 

We only collect information that is reasonably necessary to provide our products and services, respond to enquiries, process transactions, improve our website and services, and comply with applicable legal obligations.

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2. How We Use Your Information

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We may use your personal information for the following purposes:

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To respond to enquiries

We use your contact information to respond to questions, product enquiries, quotation requests, custom rug enquiries, and other communications you send to us.

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To process and fulfil orders

Where you purchase a product from us, we may use your information to process the order, arrange production, coordinate shipping and delivery, provide order updates, and provide customer support.

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To fulfil custom orders

For custom and made-to-order rugs, we may use the information you provide to understand and fulfil your requirements, including requested dimensions, materials, colours, designs, and other specifications.

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To communicate with you

We may contact you regarding your enquiry, quotation, order, delivery, customisation, after-sales support, or other service-related matters.

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To improve our website and services

We may use information about how visitors interact with our website to understand customer preferences, improve website functionality, improve our products and services, and provide a better user experience.

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Marketing communications

Where permitted by applicable law and where you have provided the appropriate consent, we may use your contact information to send you information about our products, collections, offers, new launches, or other updates from Tantuka.

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You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

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To comply with legal obligations

We may collect, use, retain, or disclose certain information when necessary to comply with applicable laws, tax requirements, accounting obligations, legal processes, or lawful government requests.

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To protect our business and customers

We may use information where reasonably necessary to prevent fraud, address disputes, enforce our agreements and policies, or protect the rights, property, and safety of our customers, our business, or others.

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3. Legal Bases for Processing

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Where applicable, we rely on one or more of the following legal bases for processing your personal information:

• Contractual necessity — where processing is necessary to provide products or services you have requested, process an order, or fulfil a custom project.

• Consent — where you voluntarily provide consent for a specific purpose, such as receiving marketing communications.

• Legal obligations — where processing is necessary to comply with applicable laws, tax, accounting, regulatory, or legal requirements.

• Legitimate interests — where processing is reasonably necessary to operate, maintain, improve, and protect our business and services, provided those interests are not overridden by your rights and interests.

 

4. Cookies and Similar Technologies

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Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, and, where applicable, support marketing or advertising activities.

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Cookies may collect information such as:

• Pages visited

• Time spent on the website

• General browsing behaviour

• Device and browser information

• Referring website or source

• Interactions with website features

 

Some cookies may be provided by third-party service providers used to operate, analyse, or improve our website.

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You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

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5. Information Sharing and Disclosure

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We treat information about our customers and enquiries as confidential and share personal information only when reasonably necessary to operate our business, provide our services, fulfil orders, or comply with applicable law.

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We may share information with the following categories of recipients:

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Service Providers

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We may use trusted third-party service providers to help us operate our website and business, including providers supporting website hosting, technology, analytics, communications, payment processing, shipping, customer support, and other business functions.

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We share only information that is reasonably necessary for the relevant service.

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Payment and Transaction Providers

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Where applicable, payment or transaction information may be processed by third-party payment providers. Payment information may be handled directly by the relevant payment provider in accordance with its own privacy policy and security practices.

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Delivery and Logistics Providers

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For orders requiring delivery, we may provide necessary information such as your name, address, telephone number, and order details to courier, shipping, and logistics providers so that your order can be delivered.

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Production and Service Partners

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For certain handcrafted, custom, or made-to-order products, we may work with trusted production, weaving, finishing, packaging, or other service partners.

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Where necessary, we may share relevant information required to fulfil your order or custom requirements.

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Analytics and Marketing Providers

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Where applicable, we may use third-party analytics or marketing services to understand website traffic, customer interactions, advertising performance, and website usage.

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Legal Requirements

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We may collect, use, retain, or disclose information where we reasonably believe it is necessary to:

• Comply with applicable law or legal process

• Respond to lawful government requests

• Enforce our agreements or policies

• Investigate fraud or other unlawful activity

• Resolve disputes

• Protect the rights, property, and safety of our customers, our business, or others

 

Business Transfers

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If our business is sold, merged, reorganised, or transferred, customer information may be disclosed or transferred as part of that transaction, to the extent permitted by applicable law.

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We do not sell your personal information to third parties.

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6. WhatsApp and Other Communication Channels

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If you choose to contact Tantuka through WhatsApp, email, social media, or another third-party communication platform, your interaction may also be subject to that platform's own terms and privacy policy.

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We may use information shared through these channels to respond to your enquiry, provide quotations, discuss custom requirements, process orders, provide customer support, and communicate regarding your purchase.

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We recommend that you avoid sending unnecessary sensitive or confidential information through public or third-party communication channels.

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7. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

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We may retain information for longer where necessary to:

• Fulfil and document transactions

• Provide customer support

• Manage custom orders and projects

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud or misuse

• Comply with legal, tax, accounting, or regulatory obligations

• Enforce our agreements and policies

 

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.

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8. Data Security

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We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

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However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

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You should therefore take reasonable precautions when sharing personal information online.

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9. Transfers of Personal Information

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Tantuka is based in India. Some of the service providers we use to operate our website and business may process or store information in countries outside India or outside your country of residence.

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As a result, your personal information may be transferred to and processed in jurisdictions that may have data-protection laws different from those in your country.

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Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements and appropriate safeguards.

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10. Your Rights

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Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

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These may include:

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Access

You may have the right to request access to the personal information we hold about you.

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Correction

You may request that inaccurate or incomplete personal information be corrected.

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Deletion

You may request deletion of your personal information, subject to circumstances where we are legally required or otherwise permitted to retain certain information.

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Restriction

In certain circumstances, you may have the right to request that we restrict how we process your personal information.

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Objection

Where applicable, you may object to certain processing of your personal information, including processing based on legitimate interests or certain marketing communications.

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Withdrawal of Consent

Where we process your information based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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Complaints

If you believe that your privacy rights have been violated, you may contact us using the information below. Depending on your location, you may also have the right to lodge a complaint with the relevant data-protection authority.

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11. Third-Party Websites and Services

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Our website may contain links to third-party websites, platforms, social media accounts, payment services, or other external services.

This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control.

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We encourage you to review the privacy policies of those third parties before providing them with personal information.

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12. Children's Privacy

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Our website and services are not directed at children, and we do not knowingly collect personal information from children for the purpose of making independent purchases or enquiries.

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If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, website, services, applicable laws, or privacy practices.

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When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

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We encourage you to review this Privacy Policy periodically.

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14. How to Contact Us

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If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

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TANTUKA GLOBAL LLP
India

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Email: contact@tantuka.com